Privacy Policy
Effective Date: October 26, 2025
Welcome to the Privacy Policy of The Daily Grind, located at 221B Queen Anne Ave N, Seattle, WA 98109. At The Daily Grind, we are committed to protecting your privacy and ensuring the security of your personal information. This policy outlines how we collect, use, and safeguard your information when you visit our cafe, use our website (thedailygrindseattle.com), or interact with our services.
1. Information We Collect
We collect various types of information to provide you with the best possible experience at The Daily Grind. This information includes:
- Personal Information: This includes your name, email address, phone number, and postal address when you create an account, place an order online, subscribe to our newsletter, or contact us through our website or other channels. For example, if you order a catering package for your office from us for delivery in the Denny Triangle, we'll need your delivery address and contact information.
- Payment Information: When you make a purchase, we collect payment information such as credit card details. This information is processed securely through our payment gateway provider and is not stored on our servers after the transaction is completed. We partner with Stripe and PayPal for secure payment processing.
- Usage Data: We collect information about how you use our website and services, including your IP address, browser type, operating system, pages visited, and the time and date of your visit. This data helps us improve our website and tailor our services to better meet your needs. This data is crucial for understanding how people engage with our offerings.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more detailed information.
- Location Data: With your consent, we may collect location data to provide location-based services, such as showing you nearby cafes or providing directions. This is particularly useful if you're trying to find the closest Daily Grind while exploring Seattle Center or attending an event at Climate Pledge Arena.
- Order Information: We collect information about your orders, including the items you purchased, order date, and delivery address. This data helps us manage your orders and provide you with personalized recommendations. We use this data to analyze popular items and improve our menu offerings.
- Feedback and Reviews: We collect any feedback, reviews, or comments you provide about our products, services, or cafe experience. This helps us continuously improve and ensure customer satisfaction.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Improve Our Services: We use your information to process your orders, deliver your purchases, respond to your inquiries, and provide customer support. We also use your information to improve our website, services, and customer experience. For instance, understanding your past orders allows us to suggest new items you might enjoy.
- To Personalize Your Experience: We use your information to personalize your experience on our website and in our cafe, such as recommending products or services that may be of interest to you. We might remember your favorite coffee order for faster service in the future.
- To Communicate With You: We use your information to communicate with you about your orders, promotions, events, and other updates. You can manage your communication preferences at any time. We might send you a coupon for your birthday or announce a new seasonal pastry.
- To Analyze and Improve Our Business: We use your information to analyze our business performance, identify trends, and improve our marketing efforts. We analyze data on popular items to optimize our menu and identify areas for improvement.
- To Prevent Fraud and Protect Our Business: We use your information to detect and prevent fraud, protect our business interests, and comply with legal obligations. We might use IP addresses to identify and block suspicious activity on our website.
3. Data Security
We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information during transmission and storage.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
- Employee Training: We provide regular training to our employees on data security best practices.
- Secure Payment Processing: We use trusted payment gateway providers to process payments securely.
While we strive to protect your personal information, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.
4. Your Rights
You have the following rights regarding your personal information:
- Access: You have the right to access the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we erase your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information, including for marketing purposes.
- Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact our Data Protection Officer, Alistair McGregor, at [email protected] or call us at (206) 555-2364. We will respond to your request within a reasonable timeframe.
5. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
If we make any material changes to this policy, we will notify you by email or through a prominent notice on our website prior to the change becoming effective.
6. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
The Daily Grind
221B Queen Anne Ave N
Seattle, WA 98109
Email: [email protected]
Phone: (206) 555-2364
Thank you for trusting The Daily Grind with your personal information. We are committed to protecting your privacy and providing you with a safe and enjoyable experience.